faq's

General queries
I am an emerging artist/run a record label. How do I get my music on Omusic.com?

Please contact content@cylodigital.com. and they will address your query in this regard.

Why do I have to download the songs one by one from an album?

We are currently working on delivering users a zipped file, to download all the songs from a purchased album in one click

Can I download online content from DStv outside of South Africa?

Unfortunately, DStv music services are not yet available outside of South Africa.

How do I log in?

you can log in on the top right of any page. If you are a new user, you need to confirm your email address by clicking on the link in the email. Once you have confirmed your email address you can enter your email address and password on the top right of any page.

Will I be charged on my DStv account?

No, this will come off your virtual wallet which you can top up using your credit card. Once logged in, click on ‘Top Up’ in the top right corner beside your avatar. Once you click on it, it will take you to another page where you can select your amount, and fill in your credit card details. This is the money you will use to buy content on the site, and can be topped up whenever you like.

What is an Mp3?

An Mp3 is a compressed full version of a song.

Is this an original artist?

Yes, DStv receives content from the record labels.

Is there a web or WAP site that I can go to browse more content?

Unfortunately not yet, DStv will be offering a WAP site at a later stage.

You said the song costs RXX but when I saw my bill it was higher, why is that?

The cost of the song covers the cost of content, your internet service provider or network provider (such as Telkom etc) also charges a “data cost” for the sending of the file. This cost varies per ISP or network.

Will I be charged for Data?

You get charged for the data that is transferred over the internet connection. This is called the “data cost” and is dependent on your agreement with your internet service provider or network.

I saved the file but I don’t know where it went on my machine?

Depending on your default internet browser settings but the file can usually be found in:Firefox: Tools Menu ? Downloads, or Desktop

getting started

Register

All DStv’s websites share a common registration platform called DStv Connect.

To register on Omusic, click on the Register link and it will open a DStv Connect page within the Omusic site.
Here you can register quick and easily, or you can choose to complete the entire connect questionnaire so we can cater your DStv Online experience to your specific requirements.

Once you’ve submitted, you’ll be sent an email with an activation link. Click on it to confirm your account. You can continue to add more details to your profile or log into the Omusic site.

Once you’ve registered on DSTV connect, you can use your same email address and log in to access any of the other DStv websites.

getting started

Adding money to your OMusic wallet

To purchase music on Omusic, you must be registered and logged in and have funds in your Omusic wallet.
To do that, you must own a credit card (Omusic will soon be debit card and voucher friendly too).

Top up your wallet by inputting your credit card info into our secure environment and hitting submit.
Your wallet value should reflect the amount you just topped up with. Refer to the top right of the screen to see how much money is in your wallet.

getting started

Making a purchase

Use the search bar at the top right, to search for what you’re looking to buy, or you can browse through albums and artists. An artists page will bring up all the albums by that artists.

Omusic gives you the opportunity to buy an entire album for a lot less then you would at a music retailer.
Or you can choose to buy just your favourite songs off an album. (Please note, some songs cannot be sold individually and can only be purchased if the entire album is purchased)

To buy a single song on an album, mouse over the price; when it changes to a BUY button, click on it. OR to buy multiple tracks, click on the checkboxes then scroll to the bottom and click BUY THESE TRACKS.
Once the transaction has processed (This may take a few minutes), you will be mailed a link for each song that you bought.

If you bought an entire album, the link for each song will be sent to you.
Click on the link to download the song to your computer.
Alternatively, once the transaction has completed on the site, the buy buttons will change to SAVE buttons.
Which you can also click on to get your download links.

NOTE: The song links expire after three days.
If you have not managed to redeem your purchases within 3 days, please contact support.
We’ll verify if you’ve downloaded or not and send you the links accordingly.

faq Categories

General queries

Have a general question about Omusic and what we offer. Find the answers here

Problems with downloads

Find help if you’re having trouble getting your downloads

Problems with the content

Questions and answers related to problem with content you’ve downloaded off the site

getting started

Just begginning your oMusic experience?
Register
Adding money to your OMusic wallet
Making a purchase